Frequently Asked Questions (FAQ)
Ordering & Shipping
How do I place an order?
Browse our collection, select your desired items, and add them to your cart. Proceed to checkout to enter your shipping details and payment information to complete your purchase.
What are your shipping options and costs?
We offer several shipping methods. Standard shipping is calculated based on your location and order total. Expedited options are available at an additional cost during checkout.
How long will it take to receive my order?
Processing times are typically 1-3 business days. Standard shipping then takes 3-7 business days within the country. Delivery times may vary and are estimates provided by carriers.
Do you ship internationally?
Currently, we only ship within the United States.
Tracking My Order
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package’s journey.
My tracking information hasn’t updated. What should I do?
Carrier tracking systems can sometimes experience delays. Please allow 24-48 hours for the status to refresh. If there is no movement after this time, contact us for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in original, unworn condition with tags attached. Sale items are final and cannot be returned.
How do I start a return or exchange?
Please visit our website and navigate to the Returns & Exchanges section to initiate the process. You will need your order number and email address.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund. It may take several business days for the amount to appear in your account, depending on your financial institution.
Products & Sizing
How do I choose the correct size?
Each product page has a detailed size chart with measurements. We recommend comparing these measurements to a similar item you own for the best fit.
Are your products authentic?
We guarantee that all products sold are 100% authentic and sourced directly from authorized suppliers.
Payments & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal for your convenience.
Is my payment information secure?
Yes. Our website uses industry-standard SSL encryption technology to protect all your personal and payment information during transmission.
Website & Account
How do I create an account?
You can create an account during the checkout process or by selecting the “Register” option on our website. An account allows you to track orders and save your details.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page. Enter the email address associated with your account, and we will send you a link to create a new password.
Promotions & Discounts
How can I apply a discount code?
Enter your valid promotional code in the designated field in the shopping cart or during the checkout process before completing your purchase.
Where can I find promotional offers?
Special offers and discount codes are often announced through our email newsletter and on our social media channels.
Still have questions?
If you cannot find the answer to your question here, please reach out to us through the contact form on our website. Our customer service team is happy to help!